These Terms and Conditions (the "Terms") are a legally binding agreement between you and PixelPluto ("PixelPluto", "we", "us", or "our") governing access to and use of PixelPluto OS, including the web application at https://os.pixelpluto.com, related websites, APIs, customer-facing booking and storefront pages, and any related services (collectively, the "Service").
By creating an account, clicking to accept these Terms, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you are accepting on behalf of a business, you represent that you have authority to bind that business, and "you" means that business and its authorized users.
1. Who we are
PixelPluto OS is a multi-tenant software-as-a-service platform operated by PixelPluto for small businesses. We provide workspace tools for sales, quoting, invoicing, payments, customer relationship management, scheduling and bookings, walk-in queues, documents and electronic signatures, communications (email and SMS), e-commerce, website builder, inventory, vendors, expenses, accounting (including Canada GST/HST support), reports, files, tasks, team management, and related features. Available modules depend on your industry settings and plan.
Our marketing site is https://pixelpluto.com. Account holders sign in and operate workspaces at https://os.pixelpluto.com.
2. Eligibility and accounts
You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to create an account. The Service is intended for business use.
You must provide accurate information (including business name, your name, and a valid email address) and keep it current. You are responsible for safeguarding login credentials, for activity under your account, and for promptly notifying us of unauthorized use. We may refuse, suspend, or close accounts that we reasonably believe violate these Terms or applicable law.
3. Workspaces, roles, and team members
Each business workspace ("Tenant") is a separate environment. The person who creates a workspace is the owner and may invite staff and other team members with assigned roles and permissions. The owner is responsible for all users on that workspace, including their compliance with these Terms and for any data they enter or access.
You may create additional workspaces where the product allows. You must not access another business's workspace or data without authorization. We use technical and organizational controls to isolate tenant data; you must not attempt to circumvent those controls.
4. Free trial and subscription
New workspaces typically receive a 14-day free trial. A payment method is not required to start the trial. When the trial ends, continued use of paid features requires an active subscription (the "OS Plan" or another plan we display at signup or in your account).
Platform subscription fees are billed in Canadian dollars (CAD) through Stripe, plus applicable taxes (for example GST/HST based on your billing location). Current standard pricing is $49 per month, or $499.80 per year (15% savings versus monthly billing). Displayed prices may change; the price shown at checkout or in your billing settings at the time you subscribe controls.
Subscriptions renew automatically until cancelled. You may cancel at any time in account billing settings; you keep access until the end of the then-current billing period. Except as required by applicable law, subscription fees are non-refundable, including for unused time in a billing period. We may change pricing or plan features with reasonable notice; continued use after the notice period constitutes acceptance.
Failure to pay when due may result in suspension or termination of the Service. Promo or partner pricing, if offered, is subject to the conditions stated at the time of the offer and may be revoked if those conditions are not met.
5. Customer payments versus platform billing
Stripe is used to bill you for PixelPluto OS itself. Payments your customers make to your business (invoices, quotes, deposits, storefront checkout, in-person terminal charges, and similar) are processed by the payment provider you connect in Settings — currently Helcim. Those providers are independent processors. You must have your own merchant account with the provider you choose, accept that provider's terms, and comply with card-network and PCI requirements applicable to you.
We do not store full payment card numbers. Card data is tokenized or handled by the applicable processor. Processor fees, chargebacks, refunds, and payout timing are between you and your processor. We are not a bank, money-services business, or payment facilitator for your customer charges.
6. Your content and customer data
You retain ownership of information, files, images, customer records, invoices, quotes, messages, website content, and other materials you or your users submit to the Service ("Customer Data"). You grant PixelPluto a worldwide, non-exclusive licence to host, copy, transmit, display, and process Customer Data solely as needed to provide, secure, and improve the Service, to prevent fraud or abuse, and to comply with law.
You represent that you have all rights and consents needed to submit Customer Data, including personal information of your clients, leads, staff, and vendors. You are responsible for the accuracy of your records and for your own contracts, quotes, invoices, tax filings, and professional obligations.
7. Privacy roles
For account, billing, and usage information about you as a customer of PixelPluto, we act as the organization that determines how that information is used. For personal information you store about your own clients and contacts, you are the organization responsible for that information (the controller / "organization" under Canadian privacy law), and we process it on your behalf to provide the Service. You must provide appropriate notices and obtain required consents from your clients, including for marketing email, SMS, and cookies on sites you operate through the Service.
Our Privacy Policy describes our practices in more detail and is incorporated into these Terms.
8. Communications, CASL, and messaging
The Service can send transactional and marketing messages by email and SMS (including via Twilio and connected inboxes such as Gmail or Outlook through Nylas, if you enable them). You are solely responsible for complying with Canada's Anti-Spam Legislation (CASL), the U.S. Telephone Consumer Protection Act (TCPA) where applicable, CRTC rules, carrier policies, and similar laws in every jurisdiction where you message people. That includes consent, identification, unsubscribe mechanisms, and honoring opt-outs.
We may send you service emails (security, billing, product notices). Marketing messages from PixelPluto to you can be opted out of where the law requires, except that we may still send transactional and legal notices.
9. Documents, e-sign, and customer-facing sites
Quotes, invoices, contracts, and e-sign flows are tools for your business. Electronic signatures captured through the Service are intended to support electronic commerce, but you are responsible for determining whether a particular signature, notice, or record satisfies the laws that apply to your transaction. We do not provide legal, tax, or accounting advice.
You may publish a customer-facing site, booking portal, queue page, or storefront, including on a custom domain you control. You are responsible for that site's content, accessibility, advertising claims, and privacy notices to your visitors. Custom-domain DNS and SSL depend on your registrar and our hosting provider; we do not guarantee third-party DNS behaviour.
10. Integrations and third-party services
Optional integrations include, without limitation, QuickBooks Online (books of record), Helcim, Nylas (connected inbox), Meta (Facebook and Instagram, including ads where enabled), and Canva. If you connect a third-party service, you authorize us to exchange data with that provider as needed for the integration. Those services are governed by their own terms and privacy policies. We are not responsible for third-party outages, data handling, or fees.
11. Acceptable use
You must not, and must not allow others to:
- use the Service for unlawful, fraudulent, harassing, or infringing purposes;
- upload malware, scrape the Service except through documented APIs we provide, or attempt to gain unauthorized access to systems, other tenants, or accounts;
- interfere with security, rate limits, or tenant isolation, or probe the Service except with our prior written consent;
- send spam or unsolicited commercial electronic messages, or use purchased or scraped contact lists in violation of law;
- process cardholder data outside the approved processors, or store full PAN/CVV in the Service;
- use the Service to provide clinical treatment systems, emergency services, or as a substitute for professional advice we do not offer;
- resell, white-label, or provide the Service to third parties as your own platform without our written agreement;
- reverse engineer the Service except to the limited extent that applicable law prohibits this restriction.
12. Regulated and sensitive industries
PixelPluto OS is general business software. Unless we have signed a separate written agreement stating otherwise, we do not act as a HIPAA business associate, do not warrant the Service for storing protected health information as a clinical system of record, and do not guarantee fitness for other highly regulated uses (for example legal trust accounting, securities, or government classified information). If you operate in healthcare, professional services, or another regulated field, you remain solely responsible for your professional, licensing, record-keeping, and privacy obligations.
13. Intellectual property
The Service — including software, design, trademarks, documentation, and look and feel — is owned by PixelPluto and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription or trial, solely for your internal business operations. You may not copy, modify, or create derivative works of the Service except as we expressly permit.
Feedback you provide may be used by us without restriction or compensation.
14. Availability, changes, and support
We aim to keep the Service available and secure, but it is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted operation, error-free features, or that the Service will meet every business requirement. Scheduled maintenance, force majeure, and third-party failures (hosting, payments, email, SMS, DNS) may cause downtime.
We may add, change, or discontinue features. Material adverse changes to core paid functionality will be communicated with reasonable notice where practicable. Support is available through in-app support and the contact form on our website.
15. Suspension and termination
You may stop using the Service and cancel your subscription as described above. We may suspend or terminate access immediately if you materially breach these Terms, if required by law, or if your use creates security, legal, or operational risk.
Upon termination, your licence ends. We may delete Customer Data after a commercially reasonable retention period, subject to legal holds and our Privacy Policy. You are responsible for exporting data you need before cancellation. We are not obligated to retain data indefinitely after the account is closed.
16. Disclaimers
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. Reports, accounting tools, tax calculations, and GST/HST features are aids only; you remain responsible for your books and filings. We do not warrant that quotes, invoices, or e-signed documents will be enforceable in every jurisdiction.
17. Limitation of liability
To the maximum extent permitted by law, PixelPluto and its directors, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, revenue, goodwill, or data, arising from or related to the Service or these Terms, even if advised of the possibility of such damages.
Our aggregate liability for all claims arising out of the Service or these Terms is limited to the greater of (a) the amounts you paid us for the Service in the twelve (12) months before the claim, or (b) CAD $100 if you are on a free trial and have paid nothing. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted.
18. Indemnity
You will defend, indemnify, and hold harmless PixelPluto and its personnel from claims, damages, and reasonable legal fees arising out of: (a) your Customer Data; (b) your use of the Service in violation of these Terms or law; (c) your messages, marketing, or websites; (d) disputes with your customers, staff, or payment processors; or (e) your infringement of third-party rights.
19. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date will change. For material changes, we will provide notice through the Service or by email where reasonably practicable. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and cancel your account.
20. Governing law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Subject to mandatory consumer-protection or small-claims rights you cannot waive, the courts of Alberta sitting in Edmonton have exclusive jurisdiction over disputes arising from these Terms or the Service.
21. General
These Terms, together with the Privacy Policy and any order or checkout confirmation, are the entire agreement between you and us regarding the Service and supersede prior discussions on that subject. If a provision is unenforceable, the remainder stays in effect. You may not assign these Terms without our consent, except to a successor of your business; we may assign them in connection with a merger, acquisition, or sale of assets. Failure to enforce a provision is not a waiver. There are no third-party beneficiaries except as stated. Headings are for convenience only.
22. Contact
Questions about these Terms: use the contact form at https://os.pixelpluto.com/#contact, in-app support from your dashboard, or https://pixelpluto.com.